At Travel with Awestruck, we are fortunate to have a highly collaborative community of seasoned, high-performing travel advisors who love to share their knowledge. Over the years our team has created a living video library to help new advisors (and new to Travel with Awestruck advisors) navigate the booking and travel management process. 

Our tutorial library contains over 50 short videos to walk you through specific steps in the booking process, from how to process payments for specific suppliers to how to create and manage group bookings. You should use this library as a constant reference as you book travel in case you have questions, and please do not hesitate to reach out with any questions you have as you learn. 

Please see below for our existing library. If you have an idea for additional videos or guides that would be helpful, feel free to let our team know (or create a video yourself that we will upload to our shared bank). 

Tutorial Library

Booking

Entering Viking Cruises into VCRM

Adding flights to a reservation in VAX

Adding additional commission to a booking in VAX

Upgrading transfers / selecting private transfers

Creating multi-night / multi-resort reservations

Creating a split stay reservation in VAX

Updating information on Frontier flights before picking seats

Adding flights to a Sandals or Beaches booking

Canva and Travefy

Downloading the brand kit

Uploading the brand kit

Applying the Travel With Awestruck brand kit to a template

Creating a travel offer flyer

Designing business cards

Creating your email signature 

Adding social media links to your email signature

Creating custom thank you notes

Creating personalized profile photos

Changing your profile picture

Groups and weddings 

Adding names to a group

Entering a group into VCRM (Step 1)

Entering a group into VCRM (Step 2)

Entering a group into VCRM (Step 3)

Adding flights to a group manifest

Wedding consultation call and contract 

Commission, payments, and insurance

Adding a commission note for a referral from the agency

Processing a payment in VAX

Processing a payment in Classic

Processing final payment with client email authorization

Processing payment with Boutique Escapes

Processing a check payment in VCRM

Processing payment for Island Routes

Adding insurance to VAX bookings

Filing a claim with Tripmate on a VAX booking

Sending a client email for claim processing 

Supplier support

Locating resort contacts for Hyatt Inclusive Collection

Starting Royal Caribbean training

Accessing the Hyatt Inclusive Collection refresher course

Finding ALGV Pro refresher courses

Logging into ALGV Pro training

Registering bookings on Playa portal

Checking if a Sandals reservation has insurance

Creating a group booking with Classic Vacations

Registering as an agent with Cruising Power

VCRM

Reviewing VCRM introduction

Uploading a reservation into VCRM from VAX

Entering a reservation using the VCRM stripper

Creating an invoice in VCRM

Sending clients an invoice and payment link from VCRM

Setting reminders in VCRM

Processing deposits and sending client invoices in VCRM

Making a payment in VCRM

Linking VCRM profiles for people traveling together 

Adding a reservation component in VCRM (air, transfers, insurance, tours)

Following VCRM procedures for non-ALGV bookings

Adding flights into VCRM (Part 1)

Adding flights into VCRM (Part 2)

Updating terms and conditions in VCRM

Creating a group in VCRM

Applying final payment in VCRM and sending an invoice in Outlook (Scribe)

Signature Travel Network marketing

Coding clients to receive Signature Travel Network print magazine

Coding clients for Signature marketing beyond the print magazine

Opting out of email marketing for your clients

How to send a client a Signature email that was not selected by the agency

How to opt out of agency-selected Signature marketing emails for your clients